Frequently asked questions
In this case, it applies more than at any other time – TIME IS MONEY. The later you start dealing with your claims, the lower the success rate of their collection is. We recommend that the matter is dealt with as soon as possible.
As a first step, please send any supporting documents you have to our email vymahanie@patriotgroup.eu. We will examine the debtor and send you an opinion together with the terms and conditions of cooperation and sample documents for cooperation for your review. If you agree to the terms and conditions of cooperation, the documents will be sent to you by post for signature. As soon as we receive the signed documents, we will start the debt recovery process. The recovery process itself is shown in an animated video, which can be found on the homepage of our website.
It is important to have relevant evidence that the debtor actually owes you money. All documents must be legally correct. As a standard, we request from our clients documents such as invoices, invoice balances, delivery notes, acceptance reports, communication with the debtor, acknowledgement of the debt, etc. The more documents we have available, the better.
The amount of the claim is not limited. We will take over claims in any amount.
Unfortunately, the debt recovery process cannot be accurately estimated in time. Recovery for less complicated claims can last from a few days to months. More complicated cases can take several years. Each case is individual, it all depends on the individual debtor.
It does not matter whether the debtor is a natural or legal person. We ensure the settlement of claims against legal entities, natural persons – entrepreneurs and natural persons – citizens.
The success of our debt recovery is evidenced by the number of our satisfied clients. We are not just a traditional collection company that sends out notices and waits to see who pays. We actively spend time in the field with debtors, which allows us to obtain accurate information and choose the most appropriate course of action. We comprehensively check the debtors (assets, enforcement procedures,...). We provide reminder service; we regularly urge debtors; we monitor the schedule of the payment of debts. If we are unable to collect the claims out of court, we will provide comprehensive legal services in settlement the claims in court through a cooperating law firm. We can do everything the law allows for the claims submitted – correctly, discreetly, promptly and efficiently.
We will issue an invoice for our fee upon actual receipt of payment from the debtor. The amount of remuneration and the terms and conditions of cooperation are set out in the Mandate Agreement. NO ADVANCE PAYMENTS are paid in advance.
In our company, all the information about the activities carried out is recorded by the staff in the system, where they have an overview of everything that has happened in the case. If you want to know all information, please contact us between 7:30 a.m. and 4:30 p.m. on +421917 717 772 or send an email to vymahanie@patriotgroup.eu requesting the latest information.
If the debt (= principal) is not paid on time, you have the right to ask the debtor to pay interest on late payment. If the amount of interest is not agreed in the contract, it is determined by legislation (the so-called statutory interest on late payment). Interest on late payment is subsequently calculated from the amount owed (principal) from the day following the due date of the debt. The longer the debt is outstanding, the more interest the debtor is obliged to pay.
Simply put, the limitation period is the expiration of the time allowed by law to assert your claim. The limitation period runs from the date on which the right could have been exercised for the first time. (Example: the limitation period starts on the due date of the invoice.) Unless otherwise specified in specific cases, the limitation period in civil law is 3 years (example: loan between individuals, consumer relationship,...) and 4 years in commercial law (example: invoice issued between two companies). If your claim is time-barred and the debtor raises a statute of limitations objection before the court, the court cannot grant the right to the creditor.
Unfortunately, such situation can also occur. If the debtor does not have any assets and has no funds, the claim cannot be satisfied even in the last stage of debt recovery such as enforcement proceedings. However, this does not mean that the claim can never be recovered. It is possible that the debtor will own or inherit e.g. real estate property or other assets in the future.